Poppy Flower Monarch butterfly
Aerial photo of U.C.S.B campus point
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Policies and frequently asked questions

Frequently Asked Questions


Please direct all questions to UCSB Answers, located on the webpage header above.


Policies for Transcript and Verification Orders

Processing Times and Stipulations

Processing times and stipulations are set by the product type selected. Complete information regarding the policies of Parchment®, our processing partner, can be found on their support website. Below is a list of general processing times by product type:

  • eTranscript: Available for download generally within 1 hour after order is placed. 
  • Paper Transcript for Mail:  Will be processed and ready to be shipped in 2 business days. Time to destination is dependent on the courier selected.
  • Paper Transcript for Pickup: Available in the Office of the Registrar the next business day, after 1pm.
  • Paper Transcript with Notarization: 1-2 business days after the order is placed, a representative from the Office of the Registrar will be in contact with you to schedule a time for notarization. Shipping times will be outlined at that time.  As this is a time intensive process, please allow 2 weeks for this to be complete.
  • Additional miscellaneous policies for processing: 
    • FedEx orders cannot be sent to P.O. Boxes.
    • Pick-up orders may only be retrieved by the student or another person whom the student has designated in the order. Any party picking up the document will be required to show a photo identification and any designated party other than the student will need to have a document with the student's signature authorizing the release of the records.
    • Pick-up orders not picked up within 10 business days after the print date will be destroyed.

Resends, Refunds and Cancellations

Please refer to Parchment's Support Website to get information regarding having an order resent, receiving a refund or to cancel an order.

Attachments

You may include documents that are required and provided by other institutions or organizations (insurance forms, school forms, etc.) as an attachment to be sent along with your official transcript. Please upload any attachments (PDF, JPEG) via the Parchment storefront when placing your order. This option is currently available for all product types. Please note that attachments for any of the printed transcript products are limited to a maximum of five (5) pages per transcript.

For additional questions, please send an email to Transcripts.