Attention: The Office of the Registrar will not be processing transcripts and verifications from December 23, 2011 through January 3, 2012 due to holidays and mandatory administrative office closures. Please see our revised office hours http://www.registrar.ucsb.edu/holidays-closures.htm and closures for Fall 2011.

All orders placed after 2:00pm (PST) December 22, 2011 will be subject to additional delays in processing time due to these office closures. Orders placed after January 6, 2012 will be handled under regular processing times http://www.registrar.ucsb.edu/tsorder.htm .

 

Transcripts & Verifications Policies
and Frequently Asked Questions (FAQ)

Return to UCSB Transcripts and Verifications

How do I order a Transcript?

Currently Enrolled students:

Orders for Official Transcripts can be placed on GOLD.

Non-Currently Enrolled Students:

Transcript orders can be placed through our online vendor here: https://www.credentials-inc.com/tplus/?ALUMTRO001320

How do I order a Verification?

Currently Enrolled students:

Orders for Official Verifications can be placed on GOLD.

Non-Currently Enrolled Students:

Verifications orders must be made through the National Student Clearinghouse.

How long does it take for my order to be processed?

Regular Mail orders will be processed within 3 to 5 business days after your order is placed. Once it is processed and printed, it will be sent by regular mail.

Rush orders (Next Day Mail, Fax, FedEx, or Pick-Up) placed by 7:00pm will be processed the next business day after the order is received. Orders received after 7:00pm will be processed within the next 2 business days. Rush orders for pick-up will be available the next business day after it is processed after 1:00pm.

More info on processing times:

Official transcripts are printed on security paper with the Registrar’s signature and display the entire academic history of a student at UC Santa Barbara. The charges for official transcripts ordered using GOLD are posted to your BARC account on the date printed.

Regular Mail Service:

A printed official transcript will be sent by regular mail service to the recipient and address as indicated in the order. Please allow 3-5 business days to process your request before it is mailed. Additional copies are sent to the same address.

Rush Mail Service:

Transcripts will be processed and mailed First Class within 1-2 business days after receiving the request and payment.

Next Day Pick-Up Service:

Orders must be received by 7:00 p.m. Pacific time in order to be processed for next day pick-up. Transcripts ordered for pick-up will be available after 1:00 p.m. the next business day. Transcripts not picked-up within 5 business days after they are printed will be destroyed.

Fax Service:

An official transcript will be faxed within 1-2 business days after receiving the request and payment. A hard copy will also be sent by mail to the same recipient of the fax, as indicated in the order. Be sure to include both a complete fax number and complete address where the transcript is to be mailed. Transcripts faxed by the UCSB Office of the Registrar are official, however it is up to the discretion of the receiving party or institution whether they will accept a faxed transcript and consider it official.

Federal Express Service: (Domestic Only)

Official transcripts are processed and sent by Federal Express within 1-2 business days after receiving the request and payment.  No P.O. Boxes or International deliveries. We do not accept pre-paid air bills. If international delivery by FedEx is required, orders must be placed online through our online ordering vendor: https://www.credentials-inc.com/tplus/?ALUMTRO001320   (additional fees will apply).

Attachments

You may include documents that are required from other institutions as an attachment to be sent along with your official transcript. We do not fill out forms and receiving institutions understand our policy.  It is not necessary to include a return envelope. Please indicate at the time of placing your request if we should hold your order for an attachment to be included with your official transcript or verification. Attachments (insurance forms, school forms, etc.) may be submitted to by fax, walk-in, or scanned and emailed to transcripts@sa.ucsb.edu. Please note that attachments are limited to a maximum of five pages.

Can somebody else pick up my order for me?
Pick-up orders may only be retrieved by the student or another person whom the student has designated in the order, with a signature authorizing the release of their records to that person. The person picking up the order must show a picture I.D. at pick-up.

Orders not picked up within 10 business days after they are printed will be destroyed (shredded).

What if my order never arrives in the mail?
For Regular Mail orders, we will resend a transcript or verification no earlier than 15 and no later than 30 business days from the print date for domestic addresses, and no earlier than 30 and no later than 60 business days from the print date for international addresses.   

For Rush Services (Next day Mail, Pick-up, or FedEx) orders, we will resend upon notification and verification of undelivered order no earlier than 5 and no later than 30 business days from the print date for domestic addresses, and no earlier than 15 and no later than 60 business days from the transcript or verification print date for international addresses.

For Fax Rush Service orders, 3 attempts are made to fax on the processing date. Upon an unsuccessful 3rd attempt, the student will be contacted to verify the fax number and informed that the fax may not have gone through successfully. One final attempt with corrections will be made after this point, as long as it is within 10 business days from the original processing print date.

One resend can be accomplished per order, and it will be resent to the address in the original request. Any alterations in mailing address or fax number will require a new order - only recipient name and/or office name may be modified.

Resends will be sent as originally requested in the order. (e.g. via the same shipping method) If your order has not been received within these time frames, please contact our office to have your order resent.

What is considered a business day?
Any day that the Office of the Registrar is open for business is considered a business day. Non-business days are holidays and administrative closure dates.

Please see our complete list of office hours and closure dates http://www.registrar.ucsb.edu/holidays-closures.htm.

Can I send my order using my own pre-paid airbill? (i.e. UPS, DHL, or other expedited shipping method)?
No, we do not accept pre-paid air bills.  We only offer an expedited delivery option through FedEx, ordered through GOLD or our online ordering vendor, Credentials Solutions.

Can I have my order sent to an address outside of the U.S.?
Yes, it will be sent by regular USPS mail to the address you provide.

You also have the option of sending it by FedEx. NOTE: All International Fedex orders must be placed through our online vendor at https://www.credentials-inc.com/tplus/?ALUMTRO001320.

What do I do if I have a financial block on my BARC account?
Contact the BARC office by phone at (805) 893-3756, by email to barc.info@barc.ucsb.edu or visit their website at http://www.barc.ucsb.edu/ for more information.

What do I do if I have a form that needs to be sent along with my transcript or verification?
Attachments (insurance forms, school forms, etc.) may be submitted to include with an order for a transcript or verification by fax, walk-in, or scanned and emailed to transcripts@sa.ucsb.edu.

Attachments are limited to 5 pages maximum.

Where do I send my authorization from Credentials Solutions?
Not all Credentials Solutions orders require an authorization form. You may be required to submit an authorization form if you have an attachment or your signature is required to process the order.

Please fax the authorization form to the fax number listed on the form.

Will my GPA be on my transcript?
It depends; if you attended UCSB after 1987, your complete student record should be available electronically and will therefore include your GPA on your printed transcript.

Prior to 1987, UCSB transcripts appeared in an older format, which all schools still accept. These records can be converted to a newer format which will include the GPA, if it is required by the receiving party.  Contact our office prior to submitting your order, if you need this conversion.  Please allow at least four weeks for this conversion process.

I need my transcript notarized. Do you offer that service?

NOTE: This service is offered for an additional charge:

The UCSB Office of the Registrar can provide a notarized California Jurat with an affiant statement to be attached to the sealed envelope containing the official transcript, certifying its contents. We require advance notice if a notarization is required by the recipient of an official transcript.

If you need this extra service, DO NOT order your transcript online; rather send an email to transcripts@sa.ucsb.edu for instructions.
 
Will there be a seal on the envelope containing my official transcript?
NOTE: This service is offered for an additional charge:

NOTE: UCSB Official transcripts are printed on security paper containing the University’s official seal and the Registrar’s signature. Therefore, it is not necessary for the sealed envelope containing an official transcript to have any additional seal.

However, some receiving institutions may require an additional seal on the envelope and in those particular cases, we may provide one upon request of the student.  

If you need this extra service, DO NOT order your transcript online; rather send an email to transcripts@sa.ucsb.edu for instructions.

If you have any additional questions, please send an email to transcripts@sa.ucsb.edu or contact our office during regular business hours at (805) 893-3592.
Copyright © 2009 The Regents of the University of California, All Rights Reserved.
UC Santa Barbara, Santa Barbara CA 93106
Contact RegWeb@sa.ucsb.edu • Contact Us • Terms of Use • Accessibility
Registrar Homepage | General Catalog
Last Modified April 19, 2011